Greetings, I’m Paul Dawson, the Director of Natures O2 Pty Ltd, trading as Fulvic Acid Australia, based in Port Macquarie, NSW, Australia. We have a shop located at Unit 3, 12 Jindalee Rd which is only open by appointment only. You can reach me at 025526444 but best if you email me. In our quest to enhance your experience, we collect some personal data, outlined below. Rest assured, our website is safeguarded by encrypted SSL technology to protect any shared information.
When you submit your details through our CONTACT FORM, including your name, email, phone number, and message, it securely reaches us via email. This aids us in understanding your identity and needs, fostering effective communication between us.
Cookies are utilized for your convenience, eliminating the need to repeatedly fill in details. While most of this occurs in the background, these cookies are designed to enhance your website experience.
Our website administrators (us) have access to and can modify your order details, ensuring accurate delivery. For secure online payments, we employ PayPal and Stripe as our payment processors. PayPal’s privacy policy is detailed here: https://www.paypal.com/au/webapps/mpp/ua/privacy-full.
Upon leaving PayPal, your payment authorization is relayed to us, enabling order processing. We do not store PayPal information, but incomplete payments are temporarily held on our end. In such cases, we contact you for resolution.
Stripe’s privacy information is available here: https://stripe.com/au/privacy. When opting for Stripe, your credit card data is processed through their secure system. We don’t have access to your credit card details, unless stored in your Chrome Browser securely with Stripe or Google.
In situations where you provide credit card details manually, either over the phone or via email, we enter them into Stripe for one-time use or complete an order on your behalf. We don’t store credit card information on our website.
Our Google Analytics account tracks user navigation on our site. If you wish to be removed from our records, notify us, and we’ll promptly delete your data. We value your information and treat it with the same respect we expect for ourselves.
For any queries, feel free to call or email us at [email protected].
Cheers, Paul
